At Hypergrowth Laser Tag, we understand that plans can change. Our refund and cancellation policy is designed to be fair while ensuring we can effectively manage bookings and operations.

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1. Cancellation & Refund Guidelines

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• Cancellations made 24 hours or less before the scheduled session:

  • No refunds will be issued.

  • Rescheduling may be available on a case-by-case basis, subject to availability.

• Cancellations made more than 24 hours before the scheduled session:

  • A full refund will be issued to the original payment method.

  • Customers may also opt to reschedule instead of receiving a refund.

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2. No-Shows

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• If a customer does not show up for their scheduled session without prior cancellation, no refund or rescheduling will be provided.

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3. Late Arrivals

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• Players are expected to arrive on time. Late arrivals may result in reduced game time or forfeiture of the booking without a refund.

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4. Facility Cancellations

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• If Hypergrowth Laser Tag must cancel a booking due to unforeseen circumstances (e.g., technical issues, weather, or other operational concerns), customers will receive:

  • A full refund or

  • The option to reschedule at no additional cost.

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5. Group & Private Event Bookings

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• Larger bookings (e.g., private events, corporate bookings) may have different cancellation policies. Customers will be informed of these terms at the time of booking.

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6. How to Request a Refund or Reschedule

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To cancel or reschedule a booking, contact us at [Insert Email] or call [Insert Phone Number]. Please include your booking details when making a request.

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